AutomationLinks
This blog post has been researched, edited, and approved by expert Hannah Peake. Join our newsletter below to get our free marketing guides.
In this episode Brad Smith teaches his tips and techniques on using a live chat on your website.
1. Triggers
Triggers - using triggers on your website live chat can be very effective at engaging the right prospect at the right time. You can send a targeted message to someone based on which page they're visiting.
2. Map
Map - draw a map for your customers so that they know where they should go next and that they can reach out anytime. We direct you to chat with us while you're on our website using the chat button if you have questions.
3. Followup
Follow-up - you should manually followup with every prospect that's ever used your live chat. If they don't signup the first time you can followup through a FB message or by collecting their name and email when they start a chat.
The Key Takeaway
Make sure to use live chat on your website in a personal way to engage and build stronger relationships with your customers. Download my free "Relationship 1st Branding" download by clicking here - www.R1Branding.com
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