AutomationLinks

Pivoting for Growth: Key Strategies for Success
Feb 26, 2024

This blog post has been researched, edited, and approved by expert Hannah Peake. Join our newsletter below to get our free marketing guides.

Here are four simple tips on how to effectively pivot:

  1. Listen to Feedback: Pay close attention to what your customers and audience are telling you. Their feedback can provide invaluable insights into what's working and what's not. Use this feedback to guide your pivot, ensuring your adjustments align with your audience's needs and preferences.
  2. Embrace Flexibility: Stay open to change and be willing to adjust your business model, marketing strategy, or product offerings as you gather more information about what achieves the best results. Being rigid can hinder growth, while flexibility can open up new opportunities.
  3. Focus on Personal Growth: Understand that pivoting is also a chance for personal development. Each pivot presents an opportunity to learn something new, whether it's gaining a better understanding of your market, enhancing your product, or improving your marketing tactics. This mindset can make the process of pivoting less daunting and more of an exciting journey.
  4. Innovate and Differentiate: Use the pivot as an opportunity to innovate. Look for unique angles or untapped markets that your competitors might not have explored. Differentiating your offering not just by what you sell but how you sell it can create a new path to success that was previously overlooked.

Table of contents

  1. Introduction
  2. Understanding the Need to Pivot
  3. Tip #1: Listen to Feedback
  4. Tip #2: Embrace Flexibility
  5. Tip #3: Focus on Personal Growth
  6. Tip #4: Innovate and Differentiate
  7. Executing Your Pivot
  8. Measuring Success After a Pivot
  9. Conclusion
  10. Frequently Asked Questions

Essential Shifts for Growth

In our previous discussion, we explored the excitement of starting your business, finding your niche, and pursuing your passion. But what happens when you encounter obstacles that challenge your initial plans? The reality is, the journey of entrepreneurship is fraught with unexpected turns. Pivoting—whether in your marketing, messaging, or overall business strategy—is an inevitable part of this journey. It's not merely a setback; it's an opportunity for growth.

AutomationLinks Wilmington NC

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Connect with AutomationLinks owner Brad Smith on X (formerly Twitter) here to learn more about advertising. Feel free to message him with any questions about X advertising and marketing.

The Pivot Point in Marketing

The Pivot Point in Marketing

Pivoting in the realm of marketing is not just a tactic; it's an essential skill that every marketer and business owner must master to navigate the ever-changing landscape of consumer preferences and digital trends.


Brad and Hannah drive home the point that initial marketing efforts often miss the mark—not every social media campaign will go viral, not every email will have an off-the-charts open rate, and not every website visit will convert. But rather than viewing these misses as failures, they should be seen as valuable learning opportunities and signs that it might be time to pivot your strategy.

Recognizing the Need to Pivot

The first step in pivoting your marketing strategy is recognizing the need for change. This could come from various indicators: a decline in engagement rates, feedback from your audience, or perhaps new market trends that render your current tactics outdated.


Brad and Hannah stress the importance of keeping a close eye on these metrics and staying in tune with your audience's reactions. Monitoring tools and direct customer feedback can provide critical insights into what's working and what isn't.

Laying the Foundations

Before you can pivot effectively, you need a solid foundation. This means having a clear understanding of what you're passionate about and how you can share that passion with the world. Hannah suggests looking at the content you enjoy in your chosen niche and thinking about how you can make your content stand out. This initial step is crucial in setting the direction for your content and marketing strategy.

Branding Basics: Logo, Website, and Content

Branding Basics Logo, Website, and Content

Creating a logo, building a website, and deciding on your content strategy are foundational steps in establishing your online presence. But these aren't set in stone. As you grow and learn more about your audience, you may find that your initial choices need a refresh. Brad and Hannah highlight the importance of being open to changing these elements as you pivot. Sharing your journey, especially if you're new and still learning, can be a powerful way to connect with your audience.

The Possibilities of Pivoting

Pivoting is not without its challenges, but it's filled with potential. Changing your logo, website design, or even your business focus can seem daunting. However, Brad and Hannah discuss the importance of seeing these changes as opportunities to better serve your audience and grow your business. They stress the need to pivot with purpose, ensuring that every change moves you closer to your goals.

Domain Dilemmas

Choosing the right domain name is more art than science. While .com domains are still preferred for their universality and familiarity, Brad suggests that longer domains, which include keywords relevant to your business, can be equally effective. This strategy not only aids in SEO but also helps in clearly conveying what your business is about to potential customers.

The Power of Personal Content

The Power of Personal Content

One of the most engaging aspects of your content strategy can be the inclusion of personal stories and experiences. Brad and Hannah delve into the power of personal content in building trust and relatability with your audience. Whether sharing your own journey or that of your clients, personal stories can significantly enhance your brand's appeal and connection with your audience.

Never-Too-Late To Pivot Philosophy

Brad shares insights from his own experience, illustrating how pivoting after years of following a set path led to unexpected success. He recounts the initial focus of his business on a narrow niche, only to realize over time that expanding his target audience and services offered not only rejuvenated his business but also significantly broadened his customer base. This pivot wasn't just a minor adjustment; it was a fundamental shift in strategy that paid off in spades.


Hannah, on the other hand, brings a fresher perspective to the conversation. Being relatively new to the entrepreneurial world, she discusses the early realization that her original business model wasn't resonating as she'd hoped with her target audience. Instead of doubling down on a failing strategy, she decided to pivot, shifting her marketing focus and tweaking her service offerings. The result? A more engaged audience and a clearer path to success.


Their conversation highlights several key points about the never-too-late-to-pivot philosophy:


  • Flexibility is Key: The ability to adapt and change direction is a crucial skill in today's fast-paced business environment. Brad and Hannah emphasize that sticking rigidly to a failing plan is far more detrimental than making a strategic pivot, no matter how established your business is.
  • Listening to Feedback: One of the triggers for a successful pivot is listening to feedback from your customers and the market. Brad shares stories of how customer feedback led him to rethink and adjust his offerings, leading to improved satisfaction and loyalty.
  • Personal Growth and Learning: Pivoting isn't just about business growth; it's also about personal growth. Hannah talks about how embracing the pivot has taught her invaluable lessons in resilience, adaptability, and the importance of staying open to new ideas.
  • Renewed Energy and Focus: Both Brad and Hannah note that making the decision to pivot can reinvigorate your passion for your business. It's a chance to start fresh, with new goals and a new strategy, which can be incredibly motivating for you and your team.
  • Opportunity for Innovation: Finally, they discuss how pivoting can be a powerful driver for innovation. By moving away from what isn't working and exploring new ideas, you can discover unique opportunities that set you apart from the competition.


To illustrate the power of pivoting, Brad and Hannah share stories of clients who, after years in business, decided to pivot and found new success. One such story involves a client who shifted from a traditional brick-and-mortar business model to an online platform, dramatically increasing their reach and revenue. Another client changed their target demographic after realizing a different audience was more receptive to their products, leading to a significant uptick in sales.

Wrapping it Up

Pivoting isn't just about reacting to challenges; it's about embracing change as an integral part of growth. By being open to adaptation, focusing on your audience's evolving needs, and maintaining a flexible approach to your business and marketing strategies, you can thrive in the dynamic world of online marketing.

AutomationLinks Wilmington NC

AutomationLinks

AutomationLinks is a digital marketing agency located in Wilmington North Carolina. We have worked with over 6,000 businesses and nonprofits over the last 10 years. We believe in a relationship marketing approach to help you turn visitors into customers using automation.

Frequently Asked questions

  • When is the right time to pivot?

    The right time to pivot is when you notice that your current strategy is not achieving the desired outcomes, whether it's lower engagement, poor sales, or feedback from your audience.

  • How do I know what to change in my pivot strategy?

    Listen to your audience, monitor your metrics, and stay informed about trends in your industry. These insights will guide your decisions on what to adjust in your pivot strategy.

  • Can pivoting negatively affect my brand?

    If done hastily or without clear communication, pivoting can confuse your audience. However, with thoughtful planning and transparent messaging, pivoting can strengthen your brand's relevance and connection with your audience.

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