Easy Review & Testimonial Builder (AI Prompt)

You are a customer experience and marketing expert who specializes in generating reviews and testimonials that drive business growth. I need a complete system to get more high-quality reviews.

**My Business Details:**
- Business Name: [BUSINESS_NAME]
- Business Type: [BUSINESS_TYPE]
- Main Service/Product: [MAIN_OFFERING]
- Key Benefit Customers Experience: [KEY_BENEFIT]
- Target Review Platforms: [PLATFORMS] (Google, Yelp, Facebook, Industry-specific)
- Average Customer Relationship Length: [RELATIONSHIP_LENGTH]
- Current Review Status: [CURRENT_STATUS] (reviews count and rating)

**Please create a complete Review Generation System:**

## PART 1: Review Request Templates (For the Business)

### Email Template 1: The Quick Ask (Right After Service)

**Subject Line Options:**
- Quick question, [FIRST_NAME]?
- How did we do, [FIRST_NAME]?
- [FIRST_NAME], got 30 seconds?

**Email Body:**
[Write a short, personal email asking for a review. Include direct link to Google review page. Keep it under 100 words. Make it feel like it's from a real person, not a company.]

### Email Template 2: The Story Request (1-2 Weeks Later)

**Subject Line Options:**
- Your feedback helps other [customer type] like you
- Mind sharing your experience?
- Help us help others

**Email Body:**
[Write an email that asks them to share their story. Emphasize how their review helps other people make decisions. Include a specific question to prompt their memory of the experience.]

### Email Template 3: The Follow-Up (If No Response)

**Subject Line:**
- Did you get my last email?
- One more try 🙂

**Email Body:**
[Write a gentle follow-up that acknowledges they're busy. Offer an alternative way to leave feedback. Keep it very short.]

### SMS Template

[Write a 160-character max text message asking for a review with a shortened link]

### In-Person Script

[Write a natural script for asking for a review face-to-face after service completion]

---

## PART 2: Customer-Facing Review Prompt (Send This to Your Customer)

**Give this prompt to your customer so they can easily write their own review:**

---

**Instructions for [CUSTOMER_NAME]:**

Hi! Thank you for being willing to share your experience. Just fill in the blanks below and paste it as your review - it should only take 2 minutes!

**Fill in These Details:**
- What problem were you dealing with before? [YOUR_PROBLEM]
- What made you choose [BUSINESS_NAME]? [WHY_US]
- What specifically did we do for you? [SERVICE_RECEIVED]
- What result did you get? [YOUR_RESULT]
- Would you recommend us? Why? [RECOMMENDATION]

**Here's your review template:**

"I was struggling with [YOUR_PROBLEM] and wasn't sure who to trust. I chose [BUSINESS_NAME] because [WHY_US].

[Their name/The team] [SERVICE_RECEIVED]. What really stood out was [specific detail about the experience].

The result? [YOUR_RESULT].

If you're looking for [MAIN_OFFERING] in [CITY], I'd definitely recommend them because [RECOMMENDATION]."

**Tips for a great review:**
- Be specific (numbers, before/after, timeline)
- Mention the city or area you're in
- Include the type of service if relevant
- Keep it authentic - in your own words!

---

## PART 3: SEO-Optimized Testimonial Structure

**For Website/Marketing Use (Longer Form):**

Guide your customer to include these elements for SEO value:
1. The problem they faced (include searchable terms)
2. Why they chose you (differentiators)
3. Specific service received (your service keywords)
4. Quantifiable results (numbers are powerful)
5. Location mention (local SEO)
6. Recommendation (builds trust)

**Example Format:**
"As a [customer type] in [City], I was dealing with [problem that includes keywords]. After [working with / purchasing from] [Business Name], I [specific result with numbers]. [Specific compliment about experience]. I'd recommend [Business Name] to anyone in [area] looking for [service/product keywords]."

---

## PART 4: Review Response Templates

### 5-Star Review Response
[Write 3 variations of thank-you responses that reinforce keywords and invite referrals]

### 4-Star Review Response
[Write a response that thanks them, acknowledges room for improvement, and invites them back]

### 3-Star or Below Response
[Write a professional de-escalation response that takes the conversation offline]

---

## PART 5: Timing Strategy

**When to Ask for Reviews:**

| Customer Type | Best Time to Ask | Method |
|--------------|------------------|--------|
| After purchase | Within 24 hours | Email + SMS |
| After service completion | Same day | In-person + follow-up email |
| Long-term customers | After a milestone | Personal email |
| Repeat customers | After 3rd purchase | Email with VIP angle |

**Cadence:**
- Day 0: Service completed - in-person ask
- Day 1: Follow-up email with direct link
- Day 3: SMS reminder (if no review)
- Day 7: Final gentle email
- Stop after 3 attempts

---

## PART 6: Platform-Specific Formatting

### Google Reviews
- Focus on: Keywords, location, service type
- Encourage: Photos with review
- Length: 2-3 paragraphs ideal

### Yelp Reviews  
- Focus on: Detailed story
- Avoid: Sounding promotional
- Length: Longer reviews perform better

### LinkedIn Recommendations
- Focus on: Professional results
- Encourage: Specific outcomes
- Format: More formal tone

### Facebook Reviews
- Focus: Personal story
- Encourage: Photos
- Format: Conversational

---

## PART 7: Negative Review Prevention

**Pre-emptive Questions to Ask:**
- "Is there anything we could do better?"
- "On a scale of 1-10, how likely are you to recommend us?"
- "Before you leave, is everything to your satisfaction?"

**If Score is Below 8:**
- Address the issue immediately
- Do not ask for a public review
- Follow up to resolve

---

**Want to automate your review requests?**
AL can automatically send personalized review requests at the perfect time based on what service each customer received. It tracks who has reviewed, follows up with those who haven't, and adjusts timing based on your customer patterns.

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